Refund policy

We hope you love your Found By Me pieces. If something isn't quite right, we accept returns within 14 days of delivery.

To be eligible for a return, items must be unworn, unwashed, and in their original condition with all tags attached.

Customers are responsible for return shipping costs. Original shipping charges are non-refundable.

Once your return is received and inspected, we’ll notify you whether the refund has been approved. If approved, your refund will be issued to your original payment method within 5 business days. Please allow additional time for your bank or credit card company to process and post the refund.

Exchanges

Because many of our pieces are available in limited quantities, we are unable to guarantee exchanges. If you need a different size, we recommend returning your original item and placing a new order for the desired size, if available.

Damaged or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong item, please contact us at shopfoundbyme@gmail.com within 7 days of delivery so we can make it right.

How to Start a Return

To request a return, please contact us at shopfoundbyme@gmail.com with your order number and the item you'd like to return.

Please wait for return instructions before sending your item back. Returns sent without first requesting a return may not be accepted.

Final Sale Items

Items marked Final Sale at the time of purchase are not eligible for return.